I follow a bunch of different pizza sites (apparently I have obsessive compulsive pizza disorder) and this was in the pizza news today.
Westport Car Dealership Messes With Pizza Delivery Guy, Feels Internet’s Wrath
It's easy enough to see what happened. A bunch of people at a car dealership ordered about $43 with of pizza and soda to be delivered. The guy that paid the driver had two twenties and two fives. He gave them to the driver expecting seven ones back. But he never asked for change. The driver left assuming he got about a 15% tip, which really isn't all that unreasonable to have thought.
A call is made, the driver comes back, and returns the $7. The driver also tries to understand why he got called back and that's when it starts to get ugly. Luckily it's all words and it doesn't turn into a fist fight. The driver leaves and one man is probably just being a loud mouth but he is talking about calling the pizza shop to get the driver fired.
I actually have some personal experience with a guy like that. It was back in my construction inspection days in the late 90s. A bunch of fill wasn't properly compacted. I told the site manager it didn't pass. He wanted to see the Troxler Nuclear Density Gage (fancy, right?) do the test. No problem. I set it up and started to run a 30 second test. He asked why I didn't do the minute test. I said I can run the minute test if you want. The guy lost it. Apparently he wanted know the different between the tests. My correct response should have been to explain the accuracy on the reading increases the longer the tests takes. I certainly wasn't rude and didn't raise my voice, but at the same time I wasn't a waiter in a cloth napkin restaurant.
I'm guessing this guy had a shitty day and decided to take it out on me. I was kicked off the site and told he was going to call my boss to try and get me fired. It was a weird feeling. I had been with the company for over a year and didn't think I'd actually get fired. But what if I did? Probably not the best thing to put on a resume.
The guy was true to his word. During the 10 minute drive back to the shop he had called and continued his tantrum over the phone with my boss. When I go into the office, my boss was waiting for me and I was greeted with a, "What the hell happened?" I shrugged my shoulders and told my story. Turns out our versions of the story were very different and my boss knew the construction site manager was completely full of shit before he was 3 sentences into his rant. I bet the pizza shop manager knew the complaint was bullshit and was being PC by saying he took the call seriously at first.
The people at the car dealership come off as assholes. And someone else that is stuck working with them, put this video of their co-workers online. Not sure if someone at the car dealership loses a job but this doesn't paint a flattering picture of the dealership. Maybe the lose some sales and commissions, maybe not.
In this case, I'd say the customer is wrong. Let's just try to be a little nicer to each other. And if you must throw a tantrum and be a jerk, leave the pizza out of it.
UPDATE: Maybe everyone doesn't suck
In other random pizza delivery news, a group of real estate agents in Michigan tipped a pizza delivery man named Rob with a few winning scratch off tickets, a $25 Visa gift certificate, a friendship bread, notes of encouragement and appreciation...and a cup of cash worth $2,084.
It's a much happier video to watch.